STR Marketplace

How long does it take to complete a transfer?

Does the Marketplace report sales to the IRS?

Private Transfer and Private Sale Transfers

What is the difference between a Private Transfer and a Private Sale Transfer

The time zone used is the local time zone where the team is located.

What time zone is used to determine the expiration for an offer?

Who sets the prices for the listings?

Why does each offer expire after 48 hours?

Payments

Transaction milestones and updates explained

Transfer Statuses

Marketplace Contact Information for questions about website or transactions.

How do I get in contact with the Marketplace?

How do I send a counteroffer

How do I update my contact information?

What happens if I do not pay for this year’s season tickets?

How do I transfer seat licenses to a new owner if the current owner is deceased?

Can I split my payment amount between two cards or payment methods?

Will I be able to purchase the tickets for this year along with the license?

How do I send a counteroffer?

How much will I be reimbursed for the tickets I have already paid for?

When will the ticket office invoice me for my season tickets

Frequently asked questions for the marketplace

General Questions

Find answers and get help from Intercom Support and Community Experts

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